We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your massage appointment. To ensure the smooth operation of our massage business and provide the best possible service to all of our clients, we have implemented the following cancellation policy:
1. 12-Hour Notice: We kindly request that you provide us with a minimum of 12 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to another client who may be waiting for an appointment.
2. Late Cancellation Fee: If you cancel your appointment with less than 12 hours' notice, a $45 late cancellation fee will be charged. This fee helps cover the costs associated with the reserved time slot that could have been allocated to another client.
3. No Show Policy: If you fail to notify us and do not show up for your scheduled appointment, the full fee for the service will be charged. This policy is in place to compensate our massage therapists for their time and ensure fairness to other clients who could have utilized the appointment slot.
We understand that emergencies and unexpected situations can occur, and we will take those into consideration on a case-by-case basis. If you have extenuating circumstances, please reach out to us as soon as possible to discuss your situation.
Please note that frequent late cancellations or no-show appointments may result in the requirement of a non-refundable deposit for future bookings.
We appreciate your understanding and cooperation with our cancellation policy. By adhering to these guidelines, you help us maintain the highest level of service for all of our valued clients. If you have any questions or need further clarification, please don't hesitate to contact us.
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